We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really liked coat!!! thank you and fast delivery for choice advice with store huge) in short slightly sleeves, looks very cute and so))
hight quality !!!
excellent quality
thanks to store, пришёл соликамск in 2,5, picky even новолен male l))) 176 cm sleeve m заказывала 45кг current current.
very cute coat, but i turned widely and very large (normal bust 90 have stock, chest who so less take can safely smaller size. widely and waist (but i just very slim waist.
very satisfied goods!!! instantly sent, пришёл two weeks, заказала by 42 size m kaka влитое sitting, excellent quality, straight all seams. thank you very much store, five star all six deserve it!!!!
it's perfect
Lovely coat! Controlled m (166 cm, 63 kg) waist fine, fitting well as i love warm coat. Top store who waitings all my answer. 9 days arrival, it fit me perfectly! Detachable fur Top-take size Many thanks to seller!
The camera is bad photo did not work. the quality is excellent. Shipping to Taganrog 10 days thanks pradovtsu
Coat very much, okkuratnoe, nice! taken for 13 days days directly to your home. thanks for good service!!! :)
Excellent quality. .. thanks store... I recommend
Insanely beautiful Polten on your XS ordered size s bolshevat (but it's not scary! very grateful to the store!!!!
The coat I liked. the quality is good. did not expect that this will be the fabric as overcoat. it looks neat. the fur is detachable. pockets are deep enough.
Me hard size close buttons small bit צריכ 'd Th more one size But מוושללם contains Loved
More beautiful than I imagined! only the buttons are poorly nailed, but nothing to panic. I myself the sewed again. perfect! I recommend!