We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is beautifull, good quality and fine applique, good finishes. Thanks
excellent! quick response by store need to store has a fast, has to me bothered. i am very positive rascht transmit the! great! simply amazing!
This dress is so beautiful! Even more beautiful then i thought! I love It so much! Thank you very much!!! I can’t wait for my wedding day!
Really great dress, it suits me very well. Thank you.
dress super! it. отправляли long sewn on my dress as parameters. village, влитое as. very like. my wedding photo опубликую then. many thanks!
everything how described,
Congratulations to the super attentive salespeople, always keeping in touch. the dress is of excellent quality, but beautiful than in the photo and arrived super fast in Brazil. I'll post pictures with him on my wedding day.
what a beautifully stunning dress. exactly like the pictures. shipping was fast and Carina was extremely helpful and accommodating. will definitely use them again.
dress was very close to the picture shown. I has asked for some changes and carina ensured that they were done as I had asked. very satisfied. Thanks for the attention to detail
Perfect. Asked for no cups as my bust is larger than the small A or B cups they usually put in. You can't see through or anything. Bust is well covered to wear nothing underneath. Looks exactly as pictured. Same exact dress. Zip up is well hidden. Buttons stunning. Will upload pics later! From date of order to my house in only 8 days. Wow! I've bought many dresses from this store. Every single dress has been perfect.
Perfect dress , exactly as photo and very very good quality. Size is perfect. Sellers communication was brilliant and they helped me very well. Shipping was very very fast within 3 days from China to SA
just same as the photos the guys posted !!! nice job
You saved my wedding day! I loved this dress! Sure , the dress was beautiful, delivered in two days and Thank you Solovedress! I am forever a client.
fastest shipping ever!thank you!
Perfect. Thank you!
buen vendedor 100% recomiendo carina eres un sol gracias mil gracias
it was super cheap and alright.
very nice...arrive. very safe pack...
I am so pleased with the Gold dress I ordered as a trial for my bridesmaids - they fit true to size although very tight under arm but nothing that can't be amended. Very good quality and have a stretch to the fabric which meant they are quite comfy! They arrived at least a week earlier than the estimated delivery date which was great!
I was having a beach destination wedding/honeymoon where only my fiance and I would be traveling so I wasn't going to get a wedding gown at all since it was just going to be the two of us...Then I saw this beautiful and wonderfully priced dress! If you are on the fence about getting a wedding gown then definitely just get this one because the price is absolutely amazing (I paid about $70 and shipping was free since I have Amazon Prime)! Once you see the dress in person then you will be in love and feel like you got the dress for a steal, it has a beautiful lace detail, a nice train, it is not a heavy dress and it is easy to walk in. I was concerned about having to do alterations but as soon as I tried it on I realized that it fit like a glove (I'm 5'5, 130lbs)! I am very happy with this purchase and very much in love with this dress.